Terms & Conditions

These Terms and Conditions (“Terms”) govern your use of the Terra Shopping Hub website (https://terrashoppinghub.ch/) and the purchase of products offered through the site. By accessing or using the website, you agree to comply with these Terms.

1. Use of Website

You must be at least 18 years old to use our website or make a purchase.
Terra Shopping Hub reserves the right to refuse service to anyone at any time for any reason.

2. Orders and Payments

All prices on our website are in CHF (Swiss Franc) and are subject to change without notice.
Orders are processed securely using approved payment gateways. We accept major credit/debit cards.
Best Price Guarantee: If a customer finds a lower price on an online store within 14 days of purchase, they must provide valid proof, and the product should not be out of stock on the reference site.

3. Shipping and Delivery

Our store is based in Switzerland, and delivery is done from the Middle East. Delivery may take between 7 to 21 days, subject to conditions such as shipping method and location.
VAT and additional delivery charges may apply, based on the destination country.
For damaged products upon arrival, customers must contact info@terrashoppinghub.ch with valid proof for refunds or replacements.

4. Returns and Refunds

Electronics and electrical items come with no warranty. For other products, you may request a refund within 14 days if the product arrives damaged. Evidence must be provided.
Refunds are issued at the discretion of Terra Shopping Hub, and certain items (e.g., perishable goods) may not be eligible for returns.

5. Offers and Coupons

Discounts, offers, and coupons provided by Terra Shopping Hub are subject to change and may be limited to certain product categories such as groceries or chocolates.
Coupons cannot be combined with other offers, and each coupon has an expiration date.

6. Limitation of Liability

Terra Shopping Hub is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use the website or any products purchased.

7. Intellectual Property

All content, images, and designs on our website are the property of Terra Shopping Hub. Unauthorized use or reproduction is strictly prohibited.

8. Contact Information

For any questions or clarifications, please contact us at info@terrashoppinghub.ch.